Refund policy

Return & Refund Policy

Last updated: [Month, Year]

At Zouq Bazaar, we want you to love what you ordered. If something isn't right, we've made returns and refunds as simple as possible. Please read this policy carefully before requesting a return.

1. Return Window

You may request a return within [7 days] of the delivery date shown on your tracking confirmation.

Please note: Return requests made after the [7-day] window has closed cannot be accepted, so we recommend inspecting your order as soon as it arrives.

2. Conditions for a Valid Return

To be eligible for a return, your item must meet all of the following conditions:

  • The product is unused and in the same condition you received it
  • The item is in its original packaging, with all tags, labels, and accessories included
  • You have proof of purchase (order number or receipt)
  • The product is not listed under Non-Returnable Items below

Items that do not meet these conditions may be declined or subject to a restocking fee.

3. Non-Returnable Items

For hygiene, safety, and practical reasons, the following items cannot be returned:

  • Personal care and beauty items that have been opened or used
  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Products damaged due to misuse, negligence, or normal wear and tear
  • Gift cards

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we sincerely apologize — this one is fully on us.

Here's what to do:

  1. Contact us within [48 hours] of delivery
  2. Include clear photos of the product and the packaging it arrived in
  3. Include your order number

Once verified, we will arrange a free replacement or a full refund — you will not be charged for return shipping in this case.

5. How to Initiate a Return

Step 1 — Contact us Email [sulaimankhalil200@gmail.com] or WhatsApp [+92-329-0029509] with your order number and reason for return.

Step 2 — Approval Our team will review your request and confirm whether your item is eligible, usually within [1–2 business days].

Step 3 — Ship it back Once approved, send the item to the return address we provide. Please do not send returns without prior approval, as unapproved packages may not be processed.

Step 4 — Inspection & resolution Once we receive your return, we'll inspect it and notify you of the outcome within [3–5 business days].

6. Refunds

Once your return is approved after inspection:

  • Refunds are issued to your original payment method, or as store credit if you prefer
  • For Cash on Delivery (COD) orders, refunds are processed via [bank transfer / JazzCash / EasyPaisa]
  • Please allow [5–10 business days] for the refund to reflect, depending on your bank or payment provider

Important: Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.

7. Exchanges

Need a different size, color, or model instead of a refund? Let us know when you contact us — we're happy to arrange an exchange, subject to stock availability.

8. Return Shipping Costs

Reason for Return Who Pays Shipping
Changed my mind / ordered wrong item Customer
Item damaged, defective, or incorrect Zouq Bazaar (free)

9. Questions?

We're here to help. If anything about this policy is unclear, or your situation doesn't quite fit the cases above, reach out — we'll sort it out together.

Email: [sulaimankhalil300@gmail.com] WhatsApp: [+92-329-0029509] Support Hours: [Monday–Saturday, 10 AM – 7 PM]

This policy is subject to change without prior notice. The version published on our website at the time of your order applies to that order.