Shipping policy

At Zouq Bazaar, we know that once you've placed an order, you want it in your hands as soon as possible. This policy explains how we process, ship, and deliver your orders across [Pakistan].

1. Order Processing Time

All orders are processed within [1–2 business days] of being placed (excluding weekends and public holidays).

Please note: Orders placed after [5:00 PM], or on a [Friday/Saturday/Sunday], will begin processing on the next business day.

You will receive a confirmation email or WhatsApp message once your order has been placed, and another once it has shipped.

2. Shipping Coverage

We currently deliver to all major cities and most remote areas across Pakistan, including:

  • Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar
  • [List any other confirmed coverage areas]

If your area is not covered by our standard courier network, we will contact you to arrange an alternative or issue a full refund.

3. Delivery Timeframes

Delivery Area Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, etc.) [2–3 business days]
Other Cities & Towns [3–5 business days]
Remote / Northern Areas [5–7 business days]

Delivery timeframes are estimates and begin from the date your order is shipped, not the date it was placed. Actual delivery times may vary due to courier volume, weather, or local conditions beyond our control.

4. Shipping Charges

  • [Free shipping] on all orders above [Rs. 3,000]
  • A flat shipping fee of [Rs. 200] applies to orders below this amount
  • Shipping charges (if any) are calculated automatically at checkout before you confirm your order

5. Order Tracking

Once your order ships, you will receive a tracking number via [SMS / WhatsApp / Email]. You can use this to follow your delivery status directly through our courier partner's website, or check your order status anytime from your Zouq Bazaar account.

6. Cash on Delivery (COD)

We proudly offer Cash on Delivery across our full coverage area. Please have the exact order amount ready at the time of delivery where possible.

For high-value orders, our team may call to confirm the order before dispatch — this helps us reduce failed deliveries and keep COD reliable for everyone.

7. Delivery Attempts

Our courier partners will typically make up to [2 delivery attempts]. If delivery is unsuccessful after this:

  • The order may be returned to our warehouse
  • You will be contacted to reschedule delivery or confirm cancellation
  • For COD orders, repeated failed deliveries may result in the order being cancelled

8. Incorrect Address or Contact Details

Please double-check your shipping address and phone number at checkout. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided at the time of order.

If you notice an error after placing your order, contact us immediately — we can only update details before the order has shipped.

9. Damaged or Lost Shipments

If your order arrives damaged, or does not arrive within the estimated delivery window, please contact us right away. Refer to our [Return & Refund Policy] for how damaged or defective items are handled.

10. Delays Beyond Our Control

While we do everything we can to deliver on time, delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Courier or logistics disruptions
  • Severe weather conditions
  • Public holidays or regional restrictions
  • Force majeure events

We appreciate your patience in these situations and will keep you updated wherever possible.

11. Questions?

Have a question about your shipment? We're happy to help.

Email: [sulaimankhalil300@gmail.com] WhatsApp: [+92-329-0029509] Support Hours: [Monday–Saturday, 10 AM – 7 PM]

This policy is subject to change without prior notice. The version published on our website at the time of your order applies to that order.