Terms of service

Welcome to Zouq Bazaar. These Terms of Service ("Terms") govern your access to and use of our website, mobile experience, and any purchases you make with us. By visiting our store or placing an order, you agree to be bound by these Terms — please read them carefully.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Zouq Bazaar ("we," "us," "our") is an online store operating at [www.zouqbazaar.com], offering home, kitchen, and car products across [Pakistan].

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or are using the site under the supervision of a parent or legal guardian
  • You have the legal capacity to enter into a binding contract
  • All information you provide us is accurate, current, and complete

3. Account Registration

You may browse our store without an account, but an account is required to place orders and track order history.

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate any account that violates these Terms or is used fraudulently.

4. Products & Pricing

  • We make every effort to display product information, images, and prices accurately. However, colors, packaging, or minor specifications may vary slightly from what is shown due to display settings or manufacturer updates.
  • All prices are listed in [PKR] and are subject to change without prior notice.
  • In the event a product is mispriced due to a typographical or technical error, we reserve the right to cancel the order and issue a full refund, even if payment has already been processed.
  • Product availability is not guaranteed until your order is confirmed.

5. Orders & Payment

By placing an order, you are making an offer to purchase, which we may accept or decline at our discretion.

We accept the following payment methods:

  • Cash on Delivery (COD)

Important: We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, suspected fraud, or errors in pricing/description.

6. Shipping & Delivery

Shipping timelines, costs, and coverage areas are detailed in our separate [Shipping Policy]. By placing an order, you agree to the terms outlined there.

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to courier delays, weather conditions, or events of force majeure.

7. Returns & Refunds

All returns, exchanges, and refunds are governed by our separate [Return & Refund Policy], which forms part of these Terms.

8. Intellectual Property

All content on this website — including text, graphics, logos, product images, and design — is the property of Zouq Bazaar or its licensors and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content from this site for commercial purposes without our prior written consent.

9. User Conduct

When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems, accounts, or data
  • Post or transmit any harmful, abusive, or fraudulent content (e.g. fake reviews)
  • Interfere with the proper functioning of the website

We reserve the right to remove content or restrict access for any user who violates this section.

10. Limitation of Liability

To the fullest extent permitted by law, Zouq Bazaar shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of, or inability to use, our website or products
  • Any delay or failure in delivery
  • Any errors or inaccuracies in product content

Our total liability for any claim related to your order shall not exceed the amount you paid for that order.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services (e.g. payment gateways, courier partners, social media). We are not responsible for the content, policies, or practices of any third-party site.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The version published on our website at the time of your order will apply to that order. We encourage you to review this page periodically.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of [Pakistan], without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of [Lahore/Punjab].

14. Contact Us

Questions about these Terms? Reach out — we're happy to clarify anything.

Email: [sulaimankhalil300@gmail.com] WhatsApp: [+92-329-0029509]

By continuing to browse or make a purchase on Zouq Bazaar, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.